Enhancing the Patient Experience – Digitally
12:30 PM - 1:30 PM EDT
Ever emerging technologies are consistently and considerably changing the way patients communicate with their orthopaedic providers and practices. From online patients forms, portals, referral tracking, and online appointment scheduling to name a few, and often at odds with an exceptional patient experience, an orthopaedic practice’s largest referral source is left to navigate tools and resources that singularly help practices while creating complexities for them as patients. In this session, attendees will learn: - How to seamlessly integrate new emerging technologies into their day-to-day operations with as little to no disruption with the patient experience - Utilize communication tools to prepare patients for change - Learn of insights relating to the technologies and strategies touted as being must-haves - Determine how best to evaluate the need of a new tool or software and its effectiveness in its use - Obtain a copy of the latest edition of the book, Alignment 2.0
Speakers(s)
Chassity Davis
Venel
Biography
As Senior Vice President at Venel, Chassity has developed and implemented research-supported marketing strategies and proprietary platforms proven to meet objectives and document returns on investments for orthopaedic practices nationwide.
For nearly 15 years, Chassity has managed the nation’s largest ongoing research into what influences the decision to choose an orthopaedist while pursuing opportunities to better evaluate the patient-decision-making process.
In collaboration with Venel’s Founder and President Bill Champion and Senior Vice President Tony Edwards, Chassity frequently authors in industry publications and is co-author of the books "Alignment: Strategic Research & Marketing Insights for the Thriving Orthopaedist" and "Alignment 2.0."
Speaker Sessions
Enhancing the Patient Experience – Digitally
Thursday, April 20, 2023 12:30 PM - 1:30 PM EDT