From Aggression to Soft Landings - Dealing With Difficult Patients

We love our patients, but sometimes have to draw the line. A JAMA report included 50 physicians and medical students that found patient biases, verbal abuse and other aggressions can make for a toxic workplace environment, with the amount of difficult patient encounters doubling in recent years. Also vital are workplace safety steps that protect staff and patients. Patient incidents can disrupt patient care on many levels and must be handled with a balanced an judicious manner. We will recognize and cover demonstrated approaches, policies and specific techniques that promote a safe and respectful work environment. Also covered is how a difficult patient can quickly spin into a liability concern. No one knows your practice better than you! A manager’s role is priceless. We are the central resource for every single person in the practice. This session will add knowledge with awareness that can help you deal with difficult patients every single time. We will look at the challenges and proven solutions including safety measures that can be taken to protect your staff and patients and immediately implemented.