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From Aggression to Soft Landings - Dealing With Difficult Patients

12:30 PM - 1:30 PM EDT

We love our patients, but sometimes have to draw the line. A JAMA report included 50 physicians and medical students that found patient biases, verbal abuse and other aggressions can make for a toxic workplace environment, with the amount of difficult patient encounters doubling in recent years. Also vital are workplace safety steps that protect staff and patients. Patient incidents can disrupt patient care on many levels and must be handled with a balanced an judicious manner. We will recognize and cover demonstrated approaches, policies and specific techniques that promote a safe and respectful work environment. Also covered is how a difficult patient can quickly spin into a liability concern. No one knows your practice better than you! A manager’s role is priceless. We are the central resource for every single person in the practice. This session will add knowledge with awareness that can help you deal with difficult patients every single time. We will look at the challenges and proven solutions including safety measures that can be taken to protect your staff and patients and immediately implemented.

Speakers(s)

From Aggression to Soft Landings - Dealing With Difficult Patients
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Susan Childs, FACMPE

Evolution Healthcare Consulting

Biography

Susan Childs is the founder of Evolution Healthcare Consulting, with over 30 years’ experience in healthcare and a Fellow. Her established professionalism with trusted approaches helps establish conscious processes, actively promoting self-awareness, creating high performance teams.

Client experiences include including Touro University, Stanford Healthcare Leaders and South Coast Health.

Susan’s skills relate to operations, personnel, front desk, customer service, workshops, and leadership/emotional intelligence training and retreats.
She is a national speaker and international author on EQ, leadership, communication, collaboration, and conflict resolution.

Her most recent book, “The Emotionally Intelligent Physician Leader” published by AAPL, out in the fall of 2022.

Speaker Sessions

EQ Workshop - Encourage, Affirm and Balance Your Practice!
Thursday, Apr 20, 2023 12:30 PM - 1:30 PM EDT

From Aggression to Soft Landings - Dealing With Difficult Patients
Friday, Apr 21, 2023 8:30 PM - 9:15 AM EDT

From Aggression to Soft Landings - Dealing With Difficult Patients
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From Aggression to Soft Landings - Dealing With Difficult Patients
Screen Shot 2023-01-14 at 3.17.53 AM.png
Screen Shot 2023-01-14 at 3.18_edited.jpg
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Screen Shot 2023-01-14 at 3.18_edited.jpg

From Aggression to Soft Landings - Dealing With Difficult Patients
Screen Shot 2023-01-14 at 3.17.53 AM.png
Screen Shot 2023-01-14 at 3.18_edited.jpg
Screen Shot 2023-01-14 at 3.18_edited.jpg
Screen Shot 2023-01-14 at 3.18_edited.jpg

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